


The Augmented Delivery Playbook
How AI is reshaping ServiceNow development while architects retain control.
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
How AI is reshaping ServiceNow development while architects retain control.
20 years of making
ServiceNow matter.
Top 1% architects. Nearly a decade of expertise each.
Ask more from ServiceNow. Ask iconica.
20 years of making
ServiceNow matter.
Top 1% architects. Nearly a decade of expertise each.
Ask more from ServiceNow. Ask iconica.



The Augmented Delivery Playbook
How AI is reshaping ServiceNow development while architects retain control.
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
How AI is reshaping ServiceNow development while architects retain control.
20 years of making
ServiceNow matter.
Top 1% architects. Nearly a decade of expertise each.
Ask more from ServiceNow. Ask iconica.
20 years of making
ServiceNow matter.
Top 1% architects. Nearly a decade of expertise each.
Ask more from ServiceNow. Ask iconica.



The Augmented Delivery Playbook
How AI is reshaping ServiceNow development while architects retain control.
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
AI is changing how ServiceNow solutions are designed, built, and tested. This white paper introduces Augmented Development: a way of working where AI accelerates repetitive tasks while architects retain control.
Traditional ServiceNow delivery struggles under time pressure, talent scarcity, and economic models that reward effort over efficiency. Augmented Development changes the equation.
What you'll learn:
Why the traditional delivery model is reaching its limits
What Augmented Development is and how it works on the Now Platform
How AI fits into iconica's Diamond Model
Where AI adds value today and where it still falls short
How to adopt Augmented Development safely and pragmatically
Authors: Jan Korlaar and KP Meinesz
How AI is reshaping ServiceNow development while architects retain control.
20 years of making
ServiceNow matter.
Top 1% architects. Nearly a decade of expertise each.
Ask more from ServiceNow. Ask iconica.
20 years of making
ServiceNow matter.
Top 1% architects. Nearly a decade of expertise each.
Ask more from ServiceNow. Ask iconica.