Privacy Policy

Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: 20 December, 2023

Last Updated: 20 December, 2023

Last Updated: 20 December, 2023

Last Updated: 20 December, 2023

Ready to maximize your ServiceNow investment?

Join iconica today and let us connect you with the top boutiques in the ecosystem.

© Copyright 2024, All Rights Reserved

Ready to maximize your ServiceNow investment?

Join iconica today and let us connect you with the top boutiques in the ecosystem.

© Copyright 2024, All Rights Reserved

Ready to maximize your ServiceNow investment?

Join iconica today and let us connect you with the top boutiques in the ecosystem.

© Copyright 2024, All Rights Reserved

Ready to maximize your ServiceNow investment?

Join iconica today and let us connect you with the top boutiques in the ecosystem.

© Copyright 2024, All Rights Reserved

Iconica has at heart to be a professional, efficient
and reliable service, for all its users.


Therefore, we invest time and effort to protect
the information you entrust to us while using our service.

Below is our Privacy Policy, to detail how we collect and store your personal data, use it, protect it, how you remain owner of this information and how to access it.

Iconica AG (“Iconica”, “we”, “us”) built, owns and operates the Iconica website (the “Service”). This Service is provided by Iconica at no cost and is intended for use as is, while certain premium features and premium packages may be released in the future at a specific cost, presented in the website. The details and pricing of each of these premium services shall always be clearly described to the user, and willingly accepted, before being charged.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which are accessible at www.iconica.io/terms, unless otherwise defined in this Privacy Policy. Iconica, a company registered at Chemin du champ-des-bois 26, 1234 Vessy, Geneva, Switzerland, is the data controller for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation (“Data Protection Laws”).

If you choose to use our Service, then you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Service.

1. Information Collection

The Personal Information that we collect is necessary for providing and improving the Service. The Service we provide is in essence focused on advising you and your company for all your ServiceNow and related cloud projects as well as connecting you with expert companies and individuals to partner with. The service also allows to apply to join the Alliance of Iconica, an exclusive network of ServiceNow boutique companies.

For a better experience, while using our Service, we may require you to provide us with certain Personally Identifiable Information, including but not limited to: Full Name, Phone Number, Email, Login Credentials, Payment Information.

The information that we request will be retained by us and used as described in this Privacy Policy. We will not use or share your information with any party except as described in this Privacy Policy.

Service Usage

Further data can be collected through your usage of our Service, which might be:

·       Your activity in the website, such as dates and times you logged in, forms filled and clicks

·       Your device information, such as IP address, device ID and type, device-specific and website settings and characteristics, operating system, time zones and identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address)

·       Your responses to Iconica’s bot notifications

·       Exchanges with our customer support services

The data collected will be used primarily to identify you and your company to understand how best to support your needs and to partner together, as part of our core activities to our services.

Your Location Information

If your desktop or mobile device is equipped with GPS, or can connect with wireless access points, hot spots, cell towers or satellites, then it is able to use these features to determine its precise geographic location. Your precise geographic location is considered your Personal Information. To the extent that our desktop or mobile website collects precise geographic location, you may at any time opt out from further allowing us to have access to your mobile device’s precise location information, via the mobile website’s location settings on your mobile device. You may also request from us to edit or delete any Personal Information we might have stored in our databases, including your historical geographic location data.

Log Data

Log Data, collected during the use of the Iconica website and in case of errors, are collected through third-party products, and may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the Iconica Website, the times and dates of your use of the Service, and logged events during the use of the Service. This data collection helps us through third parties, in identifying the potential root cause(s) of the errors and preventing them from happening in the future, for all our users.


Cookies

Cookies are small files sent from a website’s server to a user’s browser, which are commonly used as unique identifiers to record a user’s activity, anonymously. These cookies are stored on your device's internal memory.

The Iconica website does not use such cookies explicitly, however our website may collect them. Third-party services or third-party code used by the Iconica website might also use cookies to collect information to improve their services, including by tracking your activity through such services or websites, to later adapt these services to benefit your user experience. You may accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some features of the Service, since these functionalities rely on the use of the data cookies can provide.


Minors’ Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect Personally Identifiable Information from people under 18. In the event that someone under 18 has provided us with personal information, we shall make our best effort to immediately delete this data from our servers and databases as soon as this information is discovered, or when we are made aware of its existence. If you know that someone under 18 of age has provided us with personal information, please contact us, so that we will be able to proceed with necessary actions, at contact@iconica.io.


Preventing Information Collection from your Device

Mobile platforms have permission systems for specific types of device data and notifications, such as phone book, location services, and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of our notifications. By doing so, certain services will become unavailable.

You can stop all information collection by our website by uninstalling it using the standard uninstall process for your device. If you uninstall the website from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.


2. Information Use


Providing and Improving the Service

Fundamentally, the above listed information is used to deliver and improve all the services we make available to you through the Iconica website, in order to on advising you and your company for all your ServiceNow and related cloud projects as well as connecting you with expert companies and individuals to partner with. The service also allows to apply to join the alliance of Iconica, an exclusive network of ServiceNow boutique companies.

Therefore, your personal data may be used, through the delivery and improvement of the Service, to allow you to send us information about yourself or your company.


Administration, Support and Security

Personal information may also be used for:

·       Monitoring the performance of our systems and platform

·       Troubleshooting, quality control, and analytics

·       Preventing fraud, violations of our acceptable use policies, and unlawful activities 

·       Billing and collections


Communication about the Services

We also need your information to share with you:

·       Registration confirmation

·       Purchase confirmations

·       Expiration reminders

·       Product updates

·       Alerts

·       Administrative messages

·       Other communications necessary to use the services


Legal Actions

Additionally, information we collect can be used to:  

·       Comply with legal requirements. Applicable laws or regulations may require our processing of your data, such as laws mandating retention of communications data. 

·       Protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, audit functions, and disclosures regarding the acquisition, merger or sale of a business. 


3. Information Sharing​

Service Providers

We may employ other third-party companies and individuals due to the following reasons, to:

·       Facilitate our Service

·       Perform Service-related services

·       Analyse the Service’s usage

·       Host and maintain parts of our IT infrastructure

·       Process your payments

These third parties may have access to some of your Personal Information, to perform the tasks assigned to them on our behalf. However, they are obligated not to collect, disclose, or use this information for any other purpose.


Corporate Transactions

We may share or transfer your information if we are involved, whether in whole or in part, either in a sale, acquisition, merger, reorganisation, restructuring, divestiture, dissolution, bankruptcy or other change of ownership or control.


Requests by law

We may disclose your information if required to do so by law, for the following scenarios, to:

·       Comply with a legal process, such as a court order, subpoena, search warrant, government / law enforcement investigation or other legal requirements

·       Assist in the prevention or detection of crime (subject in each case to applicable law)

·       Protect the safety of any person


Legal Rights Enforcement

We may also share information:

·       If disclosure would mitigate our liability in an actual or threatened lawsuit

·       As necessary to protect our legal rights and legal rights of our users, business partners or other interested parties

·       To enforce our agreements with you

·       To investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing


With Your Consent or at Your Request

After seeking out and obtaining your consent, under applicable law, we may use and share non-personal information (such as general demographics, general behavioural data, geolocation in de-identified form), as well as Personal Information in hashed, non-human readable form, with third parties, or for testimonials or case studies that identify you in your individual capacity.


4. Modification and Deletion

Your Personal Information is your own property. At any time, you are free to request to review, update, change or delete some or all of this information, to our team, by writing to us, at contact@iconica.io.

For your protection and the protection of all of our users, we will ask you to provide proof of identity before we can answer the above requests.

We might reject a request if it is unlawful or if it may infringe on trade secrets, intellectual property or the privacy of another user.


5. Information Retention

Your Personal Information is kept only as long as we need it, for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of six months following account deletion. During this period, account information will be retained although the account will not be visible on our mobile application anymore.

In practice, we delete or anonymise your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

1.      We must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations)

2.     We must keep it to prove our compliance with applicable law (for instance, records of consents to our Terms and Conditions, Privacy Policy and other similar consents are kept for five years)

3.     There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved

4.     The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account

Even though our teams are informed to carry out data deletion processes according to the above guidelines, we cannot guarantee that all data will be deleted within indicated timeframe, due to technical constraints.


6. Miscellaneous

Security

Securing our customers data is an essential part of our operations, as we strive to use it and store it with the best commercially acceptable means, whether they are technical, physical, legal or administrative. We regularly monitor our systems for possible vulnerabilities and attacks, and systemically review our information collection, storage and processing practices, to update the above listed security measures.

However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorised access to your information, as we cannot guarantee absolute safeguarding of your information.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately by writing to contact@iconica.io


Links to Other Sites

This Service may contain links to other sites, not operated by us, to which you can be redirected, from the Iconica website. Iconica assumes no responsibility for the content, privacy policies, or practices of any such sites or services.


Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you should review this page periodically for any changes, if you wish to stay up-to-date with its content. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 19.01.2023


Governing Law and Exclusive Courts 

This Agreement shall be governed by and construed in accordance with the laws of Switzerland. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, with the right of appeal to the Swiss Federal Tribunal being reserved.


Contact us

If you have any questions or suggestions about our Privacy Policy, the Iconica website or its associated services, please contact us at contact@iconica.io.


Log Data

Log Data, collected during the use of the Iconica website and in case of errors, are collected through third-party products, and may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the Iconica Website, the times and dates of your use of the Service, and logged events during the use of the Service. This data collection helps us through third parties, in identifying the potential root cause(s) of the errors and preventing them from happening in the future, for all our users.


Cookies

Cookies are small files sent from a website’s server to a user’s browser, which are commonly used as unique identifiers to record a user’s activity, anonymously. These cookies are stored on your device's internal memory.

The Iconica website does not use such cookies explicitly, however our website may collect them. Third-party services or third-party code used by the Iconica website might also use cookies to collect information to improve their services, including by tracking your activity through such services or websites, to later adapt these services to benefit your user experience. You may accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some features of the Service, since these functionalities rely on the use of the data cookies can provide.


Minors’ Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect Personally Identifiable Information from people under 18. In the event that someone under 18 has provided us with personal information, we shall make our best effort to immediately delete this data from our servers and databases as soon as this information is discovered, or when we are made aware of its existence. If you know that someone under 18 of age has provided us with personal information, please contact us, so that we will be able to proceed with necessary actions, at contact@iconica.io.


Preventing Information Collection from your Device

Mobile platforms have permission systems for specific types of device data and notifications, such as phone book, location services, and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of our notifications. By doing so, certain services will become unavailable.

You can stop all information collection by our website by uninstalling it using the standard uninstall process for your device. If you uninstall the website from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.


2. Information Use


Providing and Improving the Service

Fundamentally, the above listed information is used to deliver and improve all the services we make available to you through the Iconica website, in order to on advising you and your company for all your ServiceNow and related cloud projects as well as connecting you with expert companies and individuals to partner with. The service also allows to apply to join the alliance of Iconica, an exclusive network of ServiceNow boutique companies.

Therefore, your personal data may be used, through the delivery and improvement of the Service, to allow you to send us information about yourself or your company.


Administration, Support and Security

Personal information may also be used for:

·       Monitoring the performance of our systems and platform

·       Troubleshooting, quality control, and analytics

·       Preventing fraud, violations of our acceptable use policies, and unlawful activities 

·       Billing and collections


Communication about the Services

We also need your information to share with you:

·       Registration confirmation

·       Purchase confirmations

·       Expiration reminders

·       Product updates

·       Alerts

·       Administrative messages

·       Other communications necessary to use the services


Legal Actions

Additionally, information we collect can be used to:  

·       Comply with legal requirements. Applicable laws or regulations may require our processing of your data, such as laws mandating retention of communications data. 

·       Protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, audit functions, and disclosures regarding the acquisition, merger or sale of a business. 


3. Information Sharing​

Service Providers

We may employ other third-party companies and individuals due to the following reasons, to:

·       Facilitate our Service

·       Perform Service-related services

·       Analyse the Service’s usage

·       Host and maintain parts of our IT infrastructure

·       Process your payments

These third parties may have access to some of your Personal Information, to perform the tasks assigned to them on our behalf. However, they are obligated not to collect, disclose, or use this information for any other purpose.


Corporate Transactions

We may share or transfer your information if we are involved, whether in whole or in part, either in a sale, acquisition, merger, reorganisation, restructuring, divestiture, dissolution, bankruptcy or other change of ownership or control.


Requests by law

We may disclose your information if required to do so by law, for the following scenarios, to:

·       Comply with a legal process, such as a court order, subpoena, search warrant, government / law enforcement investigation or other legal requirements

·       Assist in the prevention or detection of crime (subject in each case to applicable law)

·       Protect the safety of any person


Legal Rights Enforcement

We may also share information:

·       If disclosure would mitigate our liability in an actual or threatened lawsuit

·       As necessary to protect our legal rights and legal rights of our users, business partners or other interested parties

·       To enforce our agreements with you

·       To investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing


With Your Consent or at Your Request

After seeking out and obtaining your consent, under applicable law, we may use and share non-personal information (such as general demographics, general behavioural data, geolocation in de-identified form), as well as Personal Information in hashed, non-human readable form, with third parties, or for testimonials or case studies that identify you in your individual capacity.


4. Modification and Deletion

Your Personal Information is your own property. At any time, you are free to request to review, update, change or delete some or all of this information, to our team, by writing to us, at contact@iconica.io.

For your protection and the protection of all of our users, we will ask you to provide proof of identity before we can answer the above requests.

We might reject a request if it is unlawful or if it may infringe on trade secrets, intellectual property or the privacy of another user.


5. Information Retention

Your Personal Information is kept only as long as we need it, for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of six months following account deletion. During this period, account information will be retained although the account will not be visible on our mobile application anymore.

In practice, we delete or anonymise your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

1.      We must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations)

2.     We must keep it to prove our compliance with applicable law (for instance, records of consents to our Terms and Conditions, Privacy Policy and other similar consents are kept for five years)

3.     There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved

4.     The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account

Even though our teams are informed to carry out data deletion processes according to the above guidelines, we cannot guarantee that all data will be deleted within indicated timeframe, due to technical constraints.


6. Miscellaneous

Security

Securing our customers data is an essential part of our operations, as we strive to use it and store it with the best commercially acceptable means, whether they are technical, physical, legal or administrative. We regularly monitor our systems for possible vulnerabilities and attacks, and systemically review our information collection, storage and processing practices, to update the above listed security measures.

However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorised access to your information, as we cannot guarantee absolute safeguarding of your information.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately by writing to contact@iconica.io


Links to Other Sites

This Service may contain links to other sites, not operated by us, to which you can be redirected, from the Iconica website. Iconica assumes no responsibility for the content, privacy policies, or practices of any such sites or services.


Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you should review this page periodically for any changes, if you wish to stay up-to-date with its content. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 19.01.2023


Governing Law and Exclusive Courts 

This Agreement shall be governed by and construed in accordance with the laws of Switzerland. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, with the right of appeal to the Swiss Federal Tribunal being reserved.


Contact us

If you have any questions or suggestions about our Privacy Policy, the Iconica website or its associated services, please contact us at contact@iconica.io.


Log Data

Log Data, collected during the use of the Iconica website and in case of errors, are collected through third-party products, and may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the Iconica Website, the times and dates of your use of the Service, and logged events during the use of the Service. This data collection helps us through third parties, in identifying the potential root cause(s) of the errors and preventing them from happening in the future, for all our users.


Cookies

Cookies are small files sent from a website’s server to a user’s browser, which are commonly used as unique identifiers to record a user’s activity, anonymously. These cookies are stored on your device's internal memory.

The Iconica website does not use such cookies explicitly, however our website may collect them. Third-party services or third-party code used by the Iconica website might also use cookies to collect information to improve their services, including by tracking your activity through such services or websites, to later adapt these services to benefit your user experience. You may accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some features of the Service, since these functionalities rely on the use of the data cookies can provide.


Minors’ Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect Personally Identifiable Information from people under 18. In the event that someone under 18 has provided us with personal information, we shall make our best effort to immediately delete this data from our servers and databases as soon as this information is discovered, or when we are made aware of its existence. If you know that someone under 18 of age has provided us with personal information, please contact us, so that we will be able to proceed with necessary actions, at contact@iconica.io.


Preventing Information Collection from your Device

Mobile platforms have permission systems for specific types of device data and notifications, such as phone book, location services, and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of our notifications. By doing so, certain services will become unavailable.

You can stop all information collection by our website by uninstalling it using the standard uninstall process for your device. If you uninstall the website from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.


2. Information Use


Providing and Improving the Service

Fundamentally, the above listed information is used to deliver and improve all the services we make available to you through the Iconica website, in order to on advising you and your company for all your ServiceNow and related cloud projects as well as connecting you with expert companies and individuals to partner with. The service also allows to apply to join the alliance of Iconica, an exclusive network of ServiceNow boutique companies.

Therefore, your personal data may be used, through the delivery and improvement of the Service, to allow you to send us information about yourself or your company.


Administration, Support and Security

Personal information may also be used for:

·       Monitoring the performance of our systems and platform

·       Troubleshooting, quality control, and analytics

·       Preventing fraud, violations of our acceptable use policies, and unlawful activities 

·       Billing and collections


Communication about the Services

We also need your information to share with you:

·       Registration confirmation

·       Purchase confirmations

·       Expiration reminders

·       Product updates

·       Alerts

·       Administrative messages

·       Other communications necessary to use the services


Legal Actions

Additionally, information we collect can be used to:  

·       Comply with legal requirements. Applicable laws or regulations may require our processing of your data, such as laws mandating retention of communications data. 

·       Protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, audit functions, and disclosures regarding the acquisition, merger or sale of a business. 


3. Information Sharing​

Service Providers

We may employ other third-party companies and individuals due to the following reasons, to:

·       Facilitate our Service

·       Perform Service-related services

·       Analyse the Service’s usage

·       Host and maintain parts of our IT infrastructure

·       Process your payments

These third parties may have access to some of your Personal Information, to perform the tasks assigned to them on our behalf. However, they are obligated not to collect, disclose, or use this information for any other purpose.


Corporate Transactions

We may share or transfer your information if we are involved, whether in whole or in part, either in a sale, acquisition, merger, reorganisation, restructuring, divestiture, dissolution, bankruptcy or other change of ownership or control.


Requests by law

We may disclose your information if required to do so by law, for the following scenarios, to:

·       Comply with a legal process, such as a court order, subpoena, search warrant, government / law enforcement investigation or other legal requirements

·       Assist in the prevention or detection of crime (subject in each case to applicable law)

·       Protect the safety of any person


Legal Rights Enforcement

We may also share information:

·       If disclosure would mitigate our liability in an actual or threatened lawsuit

·       As necessary to protect our legal rights and legal rights of our users, business partners or other interested parties

·       To enforce our agreements with you

·       To investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing


With Your Consent or at Your Request

After seeking out and obtaining your consent, under applicable law, we may use and share non-personal information (such as general demographics, general behavioural data, geolocation in de-identified form), as well as Personal Information in hashed, non-human readable form, with third parties, or for testimonials or case studies that identify you in your individual capacity.


4. Modification and Deletion

Your Personal Information is your own property. At any time, you are free to request to review, update, change or delete some or all of this information, to our team, by writing to us, at contact@iconica.io.

For your protection and the protection of all of our users, we will ask you to provide proof of identity before we can answer the above requests.

We might reject a request if it is unlawful or if it may infringe on trade secrets, intellectual property or the privacy of another user.


5. Information Retention

Your Personal Information is kept only as long as we need it, for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of six months following account deletion. During this period, account information will be retained although the account will not be visible on our mobile application anymore.

In practice, we delete or anonymise your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

1.      We must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations)

2.     We must keep it to prove our compliance with applicable law (for instance, records of consents to our Terms and Conditions, Privacy Policy and other similar consents are kept for five years)

3.     There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved

4.     The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account

Even though our teams are informed to carry out data deletion processes according to the above guidelines, we cannot guarantee that all data will be deleted within indicated timeframe, due to technical constraints.


6. Miscellaneous

Security

Securing our customers data is an essential part of our operations, as we strive to use it and store it with the best commercially acceptable means, whether they are technical, physical, legal or administrative. We regularly monitor our systems for possible vulnerabilities and attacks, and systemically review our information collection, storage and processing practices, to update the above listed security measures.

However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorised access to your information, as we cannot guarantee absolute safeguarding of your information.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately by writing to contact@iconica.io


Links to Other Sites

This Service may contain links to other sites, not operated by us, to which you can be redirected, from the Iconica website. Iconica assumes no responsibility for the content, privacy policies, or practices of any such sites or services.


Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you should review this page periodically for any changes, if you wish to stay up-to-date with its content. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 19.01.2023


Governing Law and Exclusive Courts 

This Agreement shall be governed by and construed in accordance with the laws of Switzerland. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, with the right of appeal to the Swiss Federal Tribunal being reserved.


Contact us

If you have any questions or suggestions about our Privacy Policy, the Iconica website or its associated services, please contact us at contact@iconica.io.


Log Data

Log Data, collected during the use of the Iconica website and in case of errors, are collected through third-party products, and may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the Iconica Website, the times and dates of your use of the Service, and logged events during the use of the Service. This data collection helps us through third parties, in identifying the potential root cause(s) of the errors and preventing them from happening in the future, for all our users.


Cookies

Cookies are small files sent from a website’s server to a user’s browser, which are commonly used as unique identifiers to record a user’s activity, anonymously. These cookies are stored on your device's internal memory.

The Iconica website does not use such cookies explicitly, however our website may collect them. Third-party services or third-party code used by the Iconica website might also use cookies to collect information to improve their services, including by tracking your activity through such services or websites, to later adapt these services to benefit your user experience. You may accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse cookies, you may not be able to use some features of the Service, since these functionalities rely on the use of the data cookies can provide.


Minors’ Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect Personally Identifiable Information from people under 18. In the event that someone under 18 has provided us with personal information, we shall make our best effort to immediately delete this data from our servers and databases as soon as this information is discovered, or when we are made aware of its existence. If you know that someone under 18 of age has provided us with personal information, please contact us, so that we will be able to proceed with necessary actions, at contact@iconica.io.


Preventing Information Collection from your Device

Mobile platforms have permission systems for specific types of device data and notifications, such as phone book, location services, and push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of our notifications. By doing so, certain services will become unavailable.

You can stop all information collection by our website by uninstalling it using the standard uninstall process for your device. If you uninstall the website from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.


2. Information Use


Providing and Improving the Service

Fundamentally, the above listed information is used to deliver and improve all the services we make available to you through the Iconica website, in order to on advising you and your company for all your ServiceNow and related cloud projects as well as connecting you with expert companies and individuals to partner with. The service also allows to apply to join the alliance of Iconica, an exclusive network of ServiceNow boutique companies.

Therefore, your personal data may be used, through the delivery and improvement of the Service, to allow you to send us information about yourself or your company.


Administration, Support and Security

Personal information may also be used for:

·       Monitoring the performance of our systems and platform

·       Troubleshooting, quality control, and analytics

·       Preventing fraud, violations of our acceptable use policies, and unlawful activities 

·       Billing and collections


Communication about the Services

We also need your information to share with you:

·       Registration confirmation

·       Purchase confirmations

·       Expiration reminders

·       Product updates

·       Alerts

·       Administrative messages

·       Other communications necessary to use the services


Legal Actions

Additionally, information we collect can be used to:  

·       Comply with legal requirements. Applicable laws or regulations may require our processing of your data, such as laws mandating retention of communications data. 

·       Protect our legitimate business interests and legal rights. Where we believe it is necessary to protect our legal rights, interests and the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, audit functions, and disclosures regarding the acquisition, merger or sale of a business. 


3. Information Sharing​

Service Providers

We may employ other third-party companies and individuals due to the following reasons, to:

·       Facilitate our Service

·       Perform Service-related services

·       Analyse the Service’s usage

·       Host and maintain parts of our IT infrastructure

·       Process your payments

These third parties may have access to some of your Personal Information, to perform the tasks assigned to them on our behalf. However, they are obligated not to collect, disclose, or use this information for any other purpose.


Corporate Transactions

We may share or transfer your information if we are involved, whether in whole or in part, either in a sale, acquisition, merger, reorganisation, restructuring, divestiture, dissolution, bankruptcy or other change of ownership or control.


Requests by law

We may disclose your information if required to do so by law, for the following scenarios, to:

·       Comply with a legal process, such as a court order, subpoena, search warrant, government / law enforcement investigation or other legal requirements

·       Assist in the prevention or detection of crime (subject in each case to applicable law)

·       Protect the safety of any person


Legal Rights Enforcement

We may also share information:

·       If disclosure would mitigate our liability in an actual or threatened lawsuit

·       As necessary to protect our legal rights and legal rights of our users, business partners or other interested parties

·       To enforce our agreements with you

·       To investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing


With Your Consent or at Your Request

After seeking out and obtaining your consent, under applicable law, we may use and share non-personal information (such as general demographics, general behavioural data, geolocation in de-identified form), as well as Personal Information in hashed, non-human readable form, with third parties, or for testimonials or case studies that identify you in your individual capacity.


4. Modification and Deletion

Your Personal Information is your own property. At any time, you are free to request to review, update, change or delete some or all of this information, to our team, by writing to us, at contact@iconica.io.

For your protection and the protection of all of our users, we will ask you to provide proof of identity before we can answer the above requests.

We might reject a request if it is unlawful or if it may infringe on trade secrets, intellectual property or the privacy of another user.


5. Information Retention

Your Personal Information is kept only as long as we need it, for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of six months following account deletion. During this period, account information will be retained although the account will not be visible on our mobile application anymore.

In practice, we delete or anonymise your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

1.      We must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations)

2.     We must keep it to prove our compliance with applicable law (for instance, records of consents to our Terms and Conditions, Privacy Policy and other similar consents are kept for five years)

3.     There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved

4.     The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behaviour or security incidents from opening a new account

Even though our teams are informed to carry out data deletion processes according to the above guidelines, we cannot guarantee that all data will be deleted within indicated timeframe, due to technical constraints.


6. Miscellaneous

Security

Securing our customers data is an essential part of our operations, as we strive to use it and store it with the best commercially acceptable means, whether they are technical, physical, legal or administrative. We regularly monitor our systems for possible vulnerabilities and attacks, and systemically review our information collection, storage and processing practices, to update the above listed security measures.

However, no system or service can provide a 100% guarantee of security, especially a service that relies upon the public Internet. Therefore, you acknowledge the risk that third parties may gain unauthorised access to your information, as we cannot guarantee absolute safeguarding of your information.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately by writing to contact@iconica.io


Links to Other Sites

This Service may contain links to other sites, not operated by us, to which you can be redirected, from the Iconica website. Iconica assumes no responsibility for the content, privacy policies, or practices of any such sites or services.


Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you should review this page periodically for any changes, if you wish to stay up-to-date with its content. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 19.01.2023


Governing Law and Exclusive Courts 

This Agreement shall be governed by and construed in accordance with the laws of Switzerland. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of Geneva, Switzerland, with the right of appeal to the Swiss Federal Tribunal being reserved.


Contact us

If you have any questions or suggestions about our Privacy Policy, the Iconica website or its associated services, please contact us at contact@iconica.io.