The proof.
Measured, governed, delivered.

Tool Rationalisation
50% tooling cost reduction: ServiceNow IT4IT rationalisation for a global energy company

Iconica turned a 32-tool legacy estate into a single IT4IT-governed ServiceNow platform through TransformNow and OperateNow, helping a global energy company cut tooling costs by 50%.

Result you achieved

A global energy company faced crippling tool sprawl and outsourcer lock-in. After Iconica's IT4IT-led rationalisation, ITSM tooling costs fell 50% and 12 tools were replaced by one platform.

ITSM Modernisation
70% faster delivery: ServiceNow ITSM modernisation for a major European bank

Iconica turned a fragmented multi-vendor ServiceNow model into a single IT4IT-governed platform through all three pillars of Iconica ONE, helping a major European bank achieve 70% faster delivery.

Result you achieved

A major European bank faced fragmented service providers, low delivery predictability, and zero platform visibility. After Iconica's ITSM modernisation, delivery speed improved 70% and platform adoption exceeded 85%.

DevOps & Automation
43% IT personnel savings: ServiceNow DevOps automation for a global insurance group

Iconica turned a basic ITSM estate with no architectural strategy into a fully automated IT4IT platform through TransformNow and OperateNow, helping a global insurance group cut IT personnel costs by 43%.

Result you achieved

A global insurance group faced mounting cost pressure and slow delivery with no platform architecture to support either. After Iconica's DevOps automation programme, IT personnel savings reached 43% and 200 applications moved to automated pipelines within 24 months.

Employee Experience (HRSD)
4.8x ROI: ServiceNow Employee Center transformation for a leading healthcare institution

Iconica turned fragmented hospital service delivery into a unified ServiceNow Employee Center through OperateNow and InsightNow, helping a leading healthcare institution achieve 4.8x ROI within 12 months.

Result you achieved

A leading healthcare institution faced disconnected employee services and an HR team overwhelmed by tasks the platform should have automated. After Iconica's Employee Center implementation, ROI reached 4.8x and portal adoption grew 300% within six months.